Refund policy
Return and Refund Policy
Our Commitment to Quality At Central Coast Laser and Engraving: We stand behind the craftsmanship of every item we engrave in our Nipomo workshop. Because our products are custom-made to your specifications, please review our policy below regarding returns and refunds.
Custom & Personalized Items: Due to the permanent nature of laser engraving, items that have been personalized with custom text, logos, or designs are non-refundable and cannot be returned once they have entered production.
- Design Approval: We provide a digital proof for custom orders. Your reply of "Approved" acts as a final confirmation of the layout and spelling.
Damaged or Defective Items: If your order arrives damaged, defective, or contains an engraving error that differs from your approved proof, we will provide a replacement at no cost to you.
- Please contact us within 30 days of delivery.
- Include your order number and a clear photo of the issue in your email to CClaserandengraving@gmail.com.
Non-Personalized Items For any non-customized "blank" items, we offer a 30-day return policy. Items must be unused and in their original packaging to be eligible for a refund.
Contact Information For all return inquiries, please contact us at:
- Phone: (805) 270-3792
- Email: CClaserandengraving@gmail.com
- Workshop Address: 843 Theodora St, Nipomo, CA 93444